Refund Policy

1. General Refund Policy

Oman Enterprise Management strives to provide exceptional consulting and management services to all our clients. We understand that in certain circumstances, clients may need to request a refund. Our refund policy is designed to be fair and transparent while maintaining the integrity of our business operations.

All refund requests are evaluated on a case-by-case basis according to the criteria outlined in this policy. We reserve the right to make the final decision regarding the approval or denial of refund requests.

2. Refund Eligibility

Clients may be eligible for a refund under the following circumstances:

2.1 Service Not Rendered

If Oman Enterprise Management fails to provide a service that has been paid for and scheduled, a full refund may be issued. This does not apply to services that were rescheduled with mutual agreement.

2.2 Significant Service Deficiency

If the service provided substantially fails to meet the specifications outlined in the service agreement or statement of work, a partial or full refund may be considered after a thorough review of the circumstances.

2.3 Early Termination of Ongoing Services

For ongoing service agreements with regular payments, early termination may qualify for a prorated refund of unused service periods, subject to the terms in the service contract and any early termination fees that may apply.

2.4 Duplicate Payment

In case of a duplicate payment for the same service, the duplicate amount will be refunded in full.

3. Conditions for Refunds

The following conditions must be met for a refund request to be considered:

• The refund request must be submitted within the timeframe specified in your service agreement, or within 30 days of the service delivery date if not otherwise specified.
• The client must provide clear documentation and evidence supporting the refund request, including relevant communications, project deliverables, and the specific nature of the issue.
• For ongoing services, notice of cancellation must be provided according to the terms outlined in the service agreement.
• The client must have complied with all relevant terms and conditions of the service agreement.
• The service in question must not fall under the non-refundable categories outlined in Section 4 of this policy.

4. Non-Refundable Services

The following services and situations are generally not eligible for refunds:

• Completed Consulting Services: Once a consultation has been provided and the deliverables accepted by the client, it is considered complete and non-refundable.
• Customized Solutions: Services that have been specifically customized for a client's unique requirements are generally non-refundable once work has commenced.
• Training Programs: After participation in a training program, workshop, or seminar, whether in-person or virtual, fees are non-refundable.
• Service Deposits: Non-refundable deposits as specified in your service agreement.
• Service Cancellations: Services cancelled by the client after work has begun may be subject to cancellation fees and limited refund eligibility as outlined in the service agreement.
• Digital Products: Once access has been granted to digital products, courses, or downloadable materials, these items are non-refundable.

Exceptions to these non-refundable categories may be made at the sole discretion of Oman Enterprise Management management based on the specific circumstances of each case.

5. Refund Request Process

To request a refund, please follow these steps:

1. Submit a Written Request: Send a detailed email to [email protected] with the subject line "Refund Request - [Your Name/Company Name]".
2. Provide Essential Information: Include the following information in your request:
   • Your full name and company name (if applicable)
   • Invoice number and date of payment
   • Service purchased and date of service
   • Detailed reason for the refund request
   • Any relevant documentation supporting your request
   • Your preferred contact method for follow-up communications
3. Review Process: Your refund request will be reviewed by our finance team and the relevant service department. We may contact you for additional information during this process.
4. Decision Notification: You will receive a decision regarding your refund request within 10 business days of submission.
5. Dispute Resolution: If you disagree with the decision, you may appeal by responding to the decision email with additional information or clarification within 5 business days.

6. Processing Time

Once a refund has been approved, the processing time depends on the original payment method:

• Credit/Debit Card Payments: Refunds are typically processed within 5-10 business days. Please note that while we process refunds promptly, it may take additional time for the refund to appear on your statement depending on your card issuer's policies.
• Bank Transfers: Refunds via bank transfer are typically processed within 7-14 business days.
• Other Payment Methods: Processing times for other payment methods will be communicated at the time the refund is approved.

During peak periods or in unusual circumstances, refund processing may take longer. We appreciate your patience during these times.

7. Refund Payment Method

Refunds will generally be issued using the same payment method that was used for the original purchase:

• Credit/debit card payments will be refunded to the same card.
• Bank transfers will be refunded to the originating bank account.
• In cases where the original payment method cannot be used for the refund, we will work with you to determine an alternative refund method.

8. Cancellation Policy

8.1 Cancellation by Client

Cancellation policies vary by service type and are outlined in your specific service agreement. General guidelines include:

• Consulting Projects:
  • Cancellation 14+ days before scheduled start: Full refund minus a 10% administrative fee
  • Cancellation 7-13 days before scheduled start: 50% refund
  • Cancellation less than 7 days before scheduled start: No refund
• Training Sessions:
  • Cancellation 14+ days before the event: Full refund minus a 10% administrative fee
  • Cancellation 7-13 days before the event: 50% refund
  • Cancellation less than 7 days before the event: No refund
  • Participant substitutions are accepted at no additional charge
• Ongoing Service Agreements:
  • Cancellation requires written notice as specified in your service agreement
  • Prorated refunds may be issued for unused service periods, less any applicable early termination fees

8.2 Cancellation by Oman Enterprise Management

If Oman Enterprise Management needs to cancel a service for any reason, the following policies apply:

• For one-time services: A full refund will be issued, or the service will be rescheduled at the client's preference.
• For ongoing services: A prorated refund will be issued for any prepaid services that cannot be delivered.

9. Exceptions

Oman Enterprise Management reserves the right to make exceptions to this refund policy at its sole discretion. Exceptions may be made in cases of:

• Extraordinary circumstances beyond the control of either party
• Technical issues that significantly impact service delivery
• Extended illness or other personal emergencies
• Special considerations for long-term clients

Any exceptions granted do not constitute a change to this policy for future transactions and are made on a case-by-case basis.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us using the information below:

Our team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT+4) to assist you with any questions or concerns regarding our refund policy.